A plain-language summary of how Studio projects work. Your signed agreement is the official version and takes priority.
Pricing
Every price on this site is a starting estimate, not a quote. Every production can be customized, and expanded scope is quoted. Final pricing comes in your written proposal and official invoice. Proposals are valid for 7 business days.
Payment
Nothing is paid on this website. Once a project is approved, you receive a secure client portal link for your proposal, agreement and invoice, and all payments, including calls, are made there. Every project is paid in full before production begins, and payment secures your slot. Your agreement is signed before payment. Final, unwatermarked files are released after approval.
Refunds
Payments are non-refundable. The exceptions are if the Studio is unable to deliver what was agreed, or a valid reason accepted by the Studio. Full refund terms are set in your signed agreement.
Timelines
Standard turnaround is 1–2 weeks. Larger productions take 2–4 weeks, confirmed in your proposal. Turnaround starts once your agreement is signed, payment is made and all your assets and details are in. Book at least 3 weeks before your launch or posting date, and earlier whenever you can, because anything can happen. For a bigger launch, book 6–8 weeks ahead: posting in January? Book by mid to late November. Turnaround times on this site are estimates. Your confirmed timeline is set during onboarding, based on Studio availability. Once confirmed, deadlines are fixed. They can change only if information, assets or feedback from the client arrive late or incomplete, or if an unforeseen circumstance affects the Studio. You'll be told as soon as possible if that happens.
One decision-maker
Each project has one person who reviews, gives feedback and approves. All communication goes through them, by email.
Age
Clients must be 18 or over. Young business owners under 18 work with the Studio through a parent or legal guardian, who must appear on a video call with them, sign the agreement and handle payment.
Agreement first
Every paid custom project needs a written agreement. DMs and conversations don't replace it. The order is always: agreement, then payment, then production.
Studio Consultation
A Studio Consultation is $50 and is paid when booked. It's credited toward your project if you book that project within 14 days.
Rush work
Priority delivery (within 5 business days) is +25%. Rush delivery (24–48 hours) is +50%. Extreme rush (under 24 hours) is +75%. All are subject to availability. Priority and rush fees are paid upfront and are non-refundable. The Studio may decline faster delivery when quality can't be protected.
Business days
Reply times and timelines count business days, Monday to Friday, excluding Turks and Caicos public holidays and some US holidays. The Studio doesn't take appointments or reply to messages on holidays.
Feedback & revisions
Each package lists its included revision rounds. Unlimited revisions aren't standard, and extra rounds are $25 each. Feedback is due within 3 business days for standard projects and 5 for larger ones. Late feedback can move the timeline, and silence isn't approval. Please name one decision-maker for your project.
Inactivity
A project with no client activity for about 30 days may be paused. Restarting a paused project carries a 5% restart fee and a new timeline based on current availability.
Rights & files
Usage and ownership follow your written agreement, and transfer only after full payment. Content made for you: once paid in full, you decide where and how to use it, including your own ads, with no usage fees. Brand deals with Arcynth (content featuring Arcynth's characters, or posted on Arcynth's own pages): posting on your channels, paid ads, whitelisting, boosting and exclusivity are licensed and priced in your agreement. Raw / source files, prompts, drafts and internal methods aren't included unless your agreement says so, and are extra on every project, from $75. Digital likeness work requires proof of permission from the person.
Brand rate
Content made to promote a brand, product or business is priced 50% above standard format prices, because commercial use is included. Single images are the same price for everyone.
Editing
Edits to content Arcynth made for you are 25% off the standard editing price. Edits to anyone else's work are full price.
Monthly plans
Any monthly service starts with a 3-month minimum as the initial commitment.
Characters
Ownership and permitted use of a commissioned character are defined in the agreement. Payment alone doesn't determine ownership. Voice rights are handled separately from visual character rights.
Character licensing
Arcynth's licensed characters are licensed by approval only. A Character Usage License covers one character, approved assets and organic use on the brand's approved channels for the agreed term. It doesn't include new content creation, alteration, editing, voice use, cloning, AI training, derivatives, paid advertising, boosting, whitelisting, sublicensing or exclusivity. Multi-character requests are quoted individually. Same-terms renewals are 125% of the original fee, need approval and never renew automatically. Post-term use, archival display and removal are defined in the licensing agreement.
Delivery & support
Final files are delivered through Arcynth's approved digital delivery process and kept for 2 years. Technical support on delivered files is available for 7 days after delivery.
Portfolio
Whether Arcynth can show your project depends on your agreement. Nothing is posted before launch without permission.
Alternative payment arrangements for larger productions may be available on request. Planning months ahead? A future date may be reserved with a partial or full payment, by approval only. Part of a reservation payment is non-refundable. Terms are set in your agreement.
Questions: connect@arcynthxsyntaria.com